- Priority
- {{ ucfirst($ticket->priority) }}
- Requested By
- {{ $ticket->user?->name ?? 'N/A' }}
- Created
- {{ optional($ticket->created_at)->timezone(config('app.timezone'))->format('d M Y, g:i A') ?? 'N/A' }}
- Status
- {{ ucfirst(str_replace('_', ' ', $ticket->status)) }}