Permissions Required by the Application

To deliver field service management features, the We4Work mobile app may request the following device permissions. Each is used strictly to operate a specific function of the Service:

• Location (Coarse & Fine / GPS & Network): To enable real-time technician tracking, job location tagging, and route assistance.
• Internet & Network State: To connect to our servers, sync data, and verify network stability.
• Camera: To capture photos and videos of job sites, completed work, assets, and supporting documentation.
• Storage (Read & Write): To save, upload, and access reports, invoices, images, and other files related to your work.
• Foreground Service & Wake Lock: To keep tracking and sync features running reliably while a job is active.
• Battery Optimization Exception: : To prevent the operating system from interrupting active location or sync sessions.
• Google Services & Maps: To display maps, locations, and routing within the App. You may revoke any permission through your device settings, though doing so may limit certain features of the App.

Consent

By downloading, accessing, or using this App, you give your consent to this Privacy Policy and to the collection and use of your information as described here.

Information We Collect

The personal information we ask you to provide, and the reasons for collecting it, will be made clear at the point we request it. We may collect:

• Account & contact information: you provide when registering, such as your name, company name, business address, email address, and phone number.
• Communication data: when you contact us directly, including the contents of your message, attachments, and any details you choose to share.
• Operational data: you enter into the App, such as customer records, job details, quotations, invoices, attendance, expenses, and inventory.
• Log and device data: collected automatically, which may include your IP address, device name and unique device ID, operating system version, app configuration, browser type, and the date, time, and manner in which you use the Service. Where errors occur, this data may be captured (including through trusted third-party tools) to help us diagnose and fix issues.

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the App.
• Improve, personalize, and expand our features and functionality.
• Understand and analyze how you use the Service.
• Develop new products, services, and features.
• Communicate with you for customer support, service updates, and important notices.
• Send you transactional and service-related emails.
• Detect, prevent, and address fraud, abuse, or technical issues.

Log Files

We4Work follows a standard procedure of using log files. These files log activity when users access the Service, as is standard across hosting providers. Information in log files may include IP addresses, browser type, Internet Service Provider (ISP), date and time stamps, referring and exit pages, and click activity. This information is not linked to any personally identifiable data and is used for analyzing trends, administering the platform, understanding usage patterns, and gathering aggregate demographic insights.

Cookies

Cookies are small data files stored on your device that act as anonymous unique identifiers. While the core Service does not use cookies explicitly, the App and website may rely on third-party code and libraries that use cookies to improve their services. You can choose to accept or refuse cookies through your browser settings. If you refuse cookies, some portions of the Service may not function correctly.

Service Providers

We may engage trusted third-party companies and individuals to:

• Facilitate and provide our Service.
• Perform Service-related tasks on our behalf.
• Assist us in analyzing how the Service is used.

These third parties may access your information only to perform the tasks assigned to them on our behalf, and are contractually obligated not to disclose or use it for any other purpose.

Privacy and Security

We value the trust you place in us when sharing your personal information, and we use commercially reasonable means to protect it. We have implemented technical safeguards, security features, and strict internal policies to protect personally identifiable information from unauthorized access, misuse, or disclosure, and we continue to strengthen these measures as new technology becomes available.

All your information and data is stored on secured servers operated by our hosting partners. We take all steps reasonably necessary to ensure your data is handled securely and in accordance with this Privacy Policy. When you deactivate or delete your account or data, we may retain certain information (such as your email address) for legal and compliance purposes.

We do not share or sell your information to any third party without your consent, except:

• To provide services you have requested.
• To meet legal obligations under applicable law.
• When we believe in good faith that disclosure is necessary to protect our rights, your safety or the safety of others, investigate fraud, or respond to a lawful government request.
• With trusted service providers who work on our behalf and have agreed to the terms of this Privacy Policy.
• To enforce our Terms of Use.
• In the event of a merger or acquisition, where data may be transferred as a business asset to the merged or acquiring entity.

Despite our efforts, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Third-Party Privacy Policies

This Privacy Policy does not apply to other advertisers, websites, or services that may be linked from the App. We advise you to review the privacy policies of those third parties for detailed information on their practices and opt-out options. You can also manage cookies through your individual browser settings; details are available on your browser provider’s website.

Your Data Protection Rights

We want you to be fully aware of your data protection rights. Subject to applicable law, you are entitled to:

• Access: Request copies of your personal data.
• Rectification: Request that we correct inaccurate information or complete incomplete information.
• Erasure: Request that we delete your personal data, under certain conditions.
• Restrict processing: Request that we limit the processing of your personal data, under certain conditions.
• Object to processing: Object to our processing of your personal data, under certain conditions.
• Data portability: Request that we transfer your data to another organization or directly to you, under certain conditions.

Links to Other Sites

The Service may contain links to other websites or apps not operated by us. A link to a third-party site or app does not imply our endorsement of or responsibility for its content. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We strongly encourage you to review the privacy policy and terms of any external site you visit.

Children’s Privacy

The Service is not directed to anyone under the age of 13, and we do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will delete it from our servers immediately. If you are a parent or guardian and believe your child has shared personal information with us, please contact us so we can take appropriate action.

Data Retention and Opt-Out

We retain your data for as long as you use the App and for a reasonable period thereafter. Automatically collected information may be retained for up to 24–36 months, after which it may be stored in aggregate form.

You can stop all collection of information by the App at any time by uninstalling it using your device’s standard uninstall process or your app marketplace. If you would like us to delete data you have provided through the App, please contact us at [support email] and we will respond within a reasonable time. Please note that some User-Provided Data may be necessary for the App to function properly.

Changes to This Privacy Policy

We reserve the right to change, update, modify, add, or remove any part of this Privacy Policy at any time without prior written notice. It is your responsibility to review this page periodically for changes. Updates are effective immediately upon being posted on this page.