Refund and Cancellation Policy
At We4Work, operated by Sourcecube Technologies Private Limited, we are committed to delivering high-quality field service management (FSM) software and dependable support to our customers. We understand that a purchase may occasionally not meet your expectations, and you may wish to request a refund. To keep things simple and transparent, we have set out the following refund and cancellation policy.
Product Eligibility
This refund policy applies to all products and services purchased through our website and platform, including software subscriptions, licenses, and support plans. We stand behind the quality of our products with confidence. However, if you are not satisfied with your purchase, you may request a refund subject to the terms below.
Refund Window
We offer a [7-day] refund window on eligible purchases, calculated from and including the date of purchase. If you are not satisfied with your purchase for any reason, you may request a refund within this period.
Refund Process
To request a refund, please contact our customer support team at [support email] with your order or invoice number and a brief explanation of the reason for your request. Once we receive your request, we will review and process it within [1–2] business days. If your refund is approved, the refunded amount will be credited to your original payment method within 5–7 business days, depending on your bank or payment provider’s processing time.
Ineligible Products or Services
Certain products and services are not eligible for a refund. These include:
- Subscriptions that have already been renewed for a new billing cycle.
- Support plans or add-on services that have already been used or partially used.
- Any product or service explicitly labelled as non-refundable at the time of purchase
- Custom development, onboarding, or implementation work that has already been delivered
- Purchases where the refund request falls outside the eligible refund window
We reserve the right to decline any refund request that does not meet the above criteria.
Cancellation
You may cancel your subscription at any time from your account settings or by contacting our support team. Upon cancellation, your subscription will remain active until the end of your current billing period, after which it will not renew. Cancellation stops future billing but does not automatically qualify you for a refund of the current period unless it falls within the refund window described above.
Contact Us
If you have any questions or concerns about this refund policy, please reach out to us — our team is happy to help:
- Email: [support email]
- Phone: [+91 XXXXX XXXXX]
- Website: https://we4work.com/contactUs.php
- Company: Sourcecube Technologies Private Limited
Conclusion
This refund policy exists to ensure you are satisfied with your We4Work purchase. We work hard to provide high-quality software that meets the needs of growing field service businesses. If something isn’t working for you, let us know — we will do our best to resolve the issue, and we will issue a refund where the request meets the criteria above.
